1. Buggy Service

Please contact your Villa Host or our Hotline to arrange buggy service.

Hotline: +84 961 703 706

Assistance is available via phone, Zalo, Viber, KakaoTalk, LINE, and WeChat.

2. Wi-Fi Access

Password: 123456789 or 23456789

3. Restaurant Service

For food orders or in-villa dining requests, please contact your Villa Host or our Hotline.

Hotline: +84 961 703 706

Assistance is available via phone, Zalo, Viber, KakaoTalk, LINE, and WeChat.

4. Complimentary Beverages

Complimentary coffee, tea, and Vikoda mineral water are provided daily.

Additional beverages and refreshments, including Aquafina water, beer, soft drinks, and confectionery, are available at an additional charge as listed in the price list.

5. BBQ Grill Rental

BBQ grill rental: VND 500,000 per use (including charcoal and cleaning service).

6. Kitchen Usage

Kindly clean all kitchenware after use and return each item to its original place to help us maintain a clean and welcoming kitchen for all guests.

Should you require assistance with cleaning and tidying, a service fee of VND 300,000–1,000,000 per service will apply.

7. Furniture Arrangement

To ensure that each villa is maintained to our service standards, kindly keep all furniture and furnishings in their original positions.

Should extensive rearrangement require our team to restore the villa to its original setup, a VND 500,000 service fee will apply.

8. No Smoking Policy

To maintain a fresh and comfortable environment for all guests, smoking is not permitted inside the villa.

Should additional cleaning or professional deodorizing be required due to cigarette smoke, a cleaning fee of VND 1,000,000–2,000,000 will apply, depending on the extent of cleaning required.

9. Registered Guests Only

For security and service quality purposes, the villa accommodates only the number of guests registered in the booking confirmation.

Should you wish to add any additional guests, please inform the Resort in advance so that our team can assist with the necessary arrangements.

For unregistered guests who have not been declared in advance, an additional charge starting from VND 1,000,000 per person may apply, or the Resort may decline additional occupancy in accordance with its policy.

10. Swimming Pool Rules

Kindly help us keep the swimming pool clean and safe. Please do not throw rubbish, stones, sharp objects, or other inappropriate items into the pool.

Should special cleaning or treatment be required due to improper use, a VND 500,000 cleaning fee per service will apply.

11. Villa Equipment Inspection

Upon check-in, all villa equipment, including the television, refrigerator, kitchen appliances, and other facilities, is checked to ensure proper working condition.

Kindly inspect the equipment upon arrival and report any issues within one hour of check-in.

After this period, any damage caused by external impact or improper use may be subject to repair or replacement charges, depending on the extent of the damage.

12. In-Villa BBQ Service

Enjoy a private BBQ experience in the comfort of your villa, thoughtfully prepared and served by our culinary team.

The service includes:

• BBQ grill and equipment setup
• Fresh ingredients
• On-site chef preparation and service
• Post-meal cleaning

Starting from VND 750,000 per person
Available for a minimum of 3 guests.

Kindly contact Reception at least 4–5 hours in advance for consultation and reservations.

Thank you for choosing Cam Ranh Mystery Villas & Spa.

We wish you a pleasant, relaxing, and memorable stay.

Best regards,

Management Team
Cam Ranh Mystery Villas & Spa